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The continuing need to better support young people leaving care report August 2013
Part 13 of the Community Services (Complaints, Reviews and Monitoring) Act 1998 empowers the Ombudsman to review the situation of a person, or group of people in care. This... -
Do you have a problem with a NSW Government service or a community service? Urdu.
We deal with complaints about NSW government and certain non-government agencies. Information about our office in Urdu. -
Water: compliance and enforcement - a special report to parliament
This report focuses on problems which arose during the transfer of some water regulation and enforcement functions from the Department of Primary Industries Water to a state... -
NSW Child Death Review Team Annual Report 2022-23
This annual report describes the operations of the NSW Child Death Review Team (CDRT) during the period 1 July 2022 to 30 June 2023. -
The importance of respect in effective complaint handling
Research shows that maintaining one’s dignity (and associated self-respect) is a fundamental human need, and that people are likely to react as intensely to a threat to their... -
Causes of death of children with a child protection history 2002-2011...
This report outlines the findings from research undertaken by the NSW Child Death review Team into the causes of death of children with a child protection history over the... -
Applying the commitments to effective complaint handling - guidance for agencies
This fact sheet tells about how to apply the commitments to effective complaint handling - guidance for agencies -
A scan of childhood injury and disease prevention infrastructure in NSW
This report is an initial independent review of the networks, initiatives and activities that contribute to efforts in NSW to prevent childhood injury and illness. It should... -
Do you have a problem with a NSW Government service or a community service? Burmese
We deal with complaints about NSW government and certain non-government agencies. Information about our office in Burmese -
NSW Child Death Review Team Annual Report 2014
This report concerns 485 children whose deaths were registered in NSW in 2014. The rate of child deaths in 2014 – 28.41 deaths per 100,000 children – is the second lowest annual... -
Do you have a problem with a NSW Government service or a community service? Russian
We deal with complaints about NSW government and certain non-government agencies. Information about our office in Russian. -
Do you have a problem with a NSW Government service or a community service? Dinka
We deal with complaints about NSW government and certain non-government agencies. Information about our office in Dinka -
Restricted Premises Act: Review of police use of firearms search powers and...
In 2016, the Ombudsman completed a review of amendments made to the Restricted Premises Act to help target gun crime and premises used by serious criminals. The amendments... -
Biennial report of the deaths of children in New South Wales: 2020 and 2021
The NSW Child Death Review Team (CDRT) seeks to better understand the circumstances of the deaths of children, and to use that knowledge to help prevent and reduce the risk of... -
Oversight of the Public Interest Disclosures Act 1994 Annual Report 2019-20
The report outlines the activities of the Ombudsman’s office in supporting officials who make public interest disclosures (PIDs), in providing advice and education to the... -
Do you have a problem with a NSW Government service or a community service? Rohingya
We deal with complaints about NSW government and certain non-government agencies. Information about our office in Rohingya.