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Customer Interaction Volumes

City of Adelaide

The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats...
Dataset updated: 04/05/2025
- CSV
Customer Calls Categorised

City of Adelaide

Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a Wrap-...
Dataset updated: 04/05/2025
- CSV

Dataset

2 datasets found

Customer Interaction Volumes

Customer Calls Categorised

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