From South Australia Government
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Customer Calls Categorised

Created 04/05/2025

Updated 04/05/2025

JSON format icon JSON RDF format icon RDF ISO19115-3 XML

Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a Wrap-up Code. The Wrap-up Codes provide high level reporting around what the interaction was regarding.

Files and APIs

Tags

Additional Info

Field Value
Title Customer Calls Categorised
Language aar
Licence Creative Commons Attribution 3.0 Australia
Landing Page https://devweb.dga.links.com.au/data/dataset/0117b311-d738-43ba-b528-9d5f583d8a83
Remote Last Updated 14/11/2022
Contact Point
City of Adelaide
city@adelaidecitycouncil.com
Reference Period 01/01/2015 - 31/12/2015
Geospatial Coverage SA0062407: South Australia
Data Portal data.gov.au

Data Source

This dataset was originally found on South Australia Government "Customer Calls Categorised". Please visit the source to access the original metadata of the dataset:
https://data.sa.gov.au/data/dataset/customer-calls-categorised