2 datasets found

Formats CSV Tags customer centre
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  • Customer Call Types

    City of Adelaide

    Pathway is the application used to log each interaction received via the ACC Customer Centre (phone calls, emails, counter visits and web chats). Each interaction is logged by a...

    Dataset updated: 04/05/2025

  • Customer Interaction Volumes

    City of Adelaide

    The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats...

    Dataset updated: 04/05/2025

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