From South Australia Government
JSON format icon JSON RDF format icon RDF ISO19115-3 XML

Customer Call Types

Created 04/05/2025

Updated 04/05/2025

JSON format icon JSON RDF format icon RDF ISO19115-3 XML

Pathway is the application used to log each interaction received via the ACC Customer Centre (phone calls, emails, counter visits and web chats). Each interaction is logged by a Customer Centre agent under a Call Code based on what the interaction was regarding. The Call Codes may have attached workflows to ensure the correct department receives notification of the work required. General enquiry Call Codes do not require notifications to be sent but they are important to capture what the interaction with the customer was about.

Files and APIs

Tags

Additional Info

Field Value
Title Customer Call Types
Language aar
Licence Creative Commons Attribution 3.0 Australia
Landing Page https://devweb.dga.links.com.au/data/dataset/4c3afce7-601b-4560-bae7-0f228b1aea3d
Remote Last Updated 13/11/2022
Contact Point
City of Adelaide
city@adelaidecitycouncil.com
Reference Period 05/05/2015
Geospatial Coverage
Map data © OpenStreetMap contributors
{
  "coordinates": [
    135.866666,
    -29.383333
  ],
  "type": "Point"
}
Data Portal South Australia Government

Data Source

This dataset was originally found on South Australia Government "Customer Call Types". Please visit the source to access the original metadata of the dataset:
https://data.sa.gov.au/data/dataset/customer-call-types