Customer Call Categories
Each interaction is categorised within Customer Interaction Centre (CIC) telephony software - at the end of each interaction using what is known as a Wrap-up Code. The Wrap-up Codes provide high level reporting around what the interaction was regarding.
Source
This data file or API can be downloaded from:
https://s3.ap-southeast-2.amazonaws.com/dmzweb.adelaidecitycouncil.com/OpenData/CustomerCallsCategorised/Customer_Calls_Categorised.csvResources
There are no views created for this resource yet.
Data Dictionary
Additional Information
| Field | Value |
|---|---|
| Data last updated | November 9, 2022 |
| Metadata last updated | May 4, 2025 |
| Format | CSV |
| License | Creative Commons Attribution 3.0 Australia |
| Ckan url | https://data.sa.gov.au |
| Datastore active | True |
| Datastore contains all records of source file | True |
| Has views | False |
| Hash | 185a0699c056e245ce6dc95ffb1f6780 |
| Id | 13ea497d-db6b-44ff-8f82-0c0c441951e6 |
| Ignore hash | False |
| Mimetype | text/csv |
| Original url | https://s3.ap-southeast-2.amazonaws.com/dmzweb.adelaidecitycouncil.com/OpenData/CustomerCallsCategorised/Customer_Calls_Categorised.csv |
| Package id | 0117b311-d738-43ba-b528-9d5f583d8a83 |
| Position | 0 |
| Resource id | 13ea497d-db6b-44ff-8f82-0c0c441951e6 |
| Set url type | False |
| State | active |
| Task created | 2022-11-14 00:45:13.625893 |
| Zip extract | False |
| Size | Unknown |
| ID | 13ea497d-db6b-44ff-8f82-0c0c441951e6 |
| Harvested | True |
| Package ID | 0117b311-d738-43ba-b528-9d5f583d8a83 |
| State | active |