Daily call centre enquiries—call routing failure
Daily call statistics (such as call counts, talk times, wait times, levels of service) for the call centre's default routing end point for each work day last month.
Calls are captured in this dataset if a customer has called 132380 or 132390 and the routing in the phone system, or while on hold, has failed in transferring the caller to a trained operator.
Source
This data file or API can be downloaded from:
http://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/13238090DailyWhereCallRoutingFailedLastMonthResources
There are no views created for this resource yet.
Data Dictionary
Additional Information
| Field | Value |
|---|---|
| Data last updated | June 25, 2014 |
| Metadata last updated | February 24, 2025 |
| Format | CSV |
| License | Creative Commons Attribution 3.0 Australia |
| Ckan url | https://www.data.qld.gov.au |
| Datastore active | True |
| Datastore contains all records of source file | True |
| Has views | False |
| Hash | 0ccbdec0183f6d9f1d18afe88ff11c71 |
| Id | 9015cc65-cd1a-4914-b378-9af65a03eb13 |
| Ignore hash | False |
| Original url | http://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/13238090DailyWhereCallRoutingFailedLastMonth |
| Package id | acea8a39-646d-4cad-bbd3-c5fba7f99456 |
| Position | 0 |
| Resource id | 9015cc65-cd1a-4914-b378-9af65a03eb13 |
| Resource type | file |
| Size | 1 bytes |
| State | active |
| Task created | 2022-06-21 14:34:39.829015 |
| Zip extract | False |
| Size | Unknown |
| ID | 9015cc65-cd1a-4914-b378-9af65a03eb13 |
| Harvested | True |
| Package ID | acea8a39-646d-4cad-bbd3-c5fba7f99456 |
| State | Archived |