Townsville City Council Call Centre Volumes...
Townsville City Council Call Centre Volumes and Response Rates
Created 21/01/2019
Updated 06/07/2021
Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).
Source
This data file or API can be downloaded from:
https://devweb.dga.links.com.au/data/dataset/582420a0-62bf-4a28-ac26-eb09363935f9/resource/ea73f1fa-06a4-4563-9001-1fd384dc749e/download/call-centre-volumes-and-response-rates.csvResources
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Data Dictionary
Additional Information
| Field | Value |
|---|---|
| Data last updated | July 6, 2021 |
| Metadata last updated | January 21, 2019 |
| Format | CSV |
| License | Creative Commons Attribution 4.0 International |
| Datastore active | True |
| Datastore contains all records of source file | False |
| Has views | False |
| Id | ea73f1fa-06a4-4563-9001-1fd384dc749e |
| Mimetype | text/csv |
| Package id | 582420a0-62bf-4a28-ac26-eb09363935f9 |
| Position | 1 |
| Size | 1.6 KiB |
| State | active |
| Url type | upload |
| Size | 1.6 KiB |
| ID | ea73f1fa-06a4-4563-9001-1fd384dc749e |
| Harvested | False |
| Package ID | 582420a0-62bf-4a28-ac26-eb09363935f9 |
| State | active |